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Our website is always updated so that we can run smoothly on the most up-to-date browsers and applications. If you are experiencing troubles seeing selection buttons, pictures and text, please try updating your browser first.
For mobile devices and tablets, please make sure you are running the latest version of software, otherwise, you may not be able to successfully make an order.
If you still experience problems, please contact us straight away on our free phone number 0800 433 4757 (may be charged outside of UK).
You do need to register with us first so you can proceed with making an order without any interruptions. If you start to fill your basket and proceed to checkout without registering, you will be asked to register anyway before proceeding to the payment part.
Registering is easy. Just click on 'register', which can be found at the top right of the screen. Fill in the required details, making sure you put in a valid email address or mobile number, so we can contact you regarding your order, if necessary. This also allows our system to automatically send you an email to keep you informed of whats happening at every stage of your order. One for 'order confirmation', one for 'payment authorisation' and one for 'order dispatched'. If you do not want to receive any further email communication from us, you can change your preferences in your account or just send us an email and we will do it for you.
Once you have successfully registered, you can start your shopping.
RE-SET PASSWORD When automatically re-setting your password, a code will be emailed to you. Please 'copy and paste' the code, rather than trying to re-type it. Some characters look similar and can easily be mistaken for one another, for example, a lower case L that is displayed as 'l', may be mistaken for an upper case I.
If your code appears in your inbox too late, you will need to contact us so we can help sort the problem out.
If you continue to get problems logging in or re-setting the password, please contact us free on 0800 433 4757 or by email on orders@pebbleuk.com.
You do have to be logged in to your account to complete an order.
Just browse our store and add any items that you wish to buy into the shopping basket. You can browse your shopping basket by hovering over the 'bag' icon at the top right of the screen or by clicking on any of the basket links.
Please be aware that our system does not state whether the item is in stock or not, so if you are in a hurry for your order, please contact us to check stock first. Freephone 0800 433 4757. We try to keep stock of the Bei Chic and Onyx Sleeves, Gloves and Gauntlets but any Pattern or Crystal garment may take up to 2 weeks to despatch (speedy delivery by special purchase only, please phone in).
After you have finished your selections, click on the 'Checkout' button at the bottom of the basket drop down box and you will be asked for a few details that we need to be able to complete the order.
We offer 2 payment providers so that you can pay by credit/debit card via Fidelity Payments (all major cards accepted) or by a Paypal account. You can select your choice during the checkout stage.
PAYING WITH PAYPAL If you already have a Paypal account, then it may be easier to use this method to pay. If you do not have a Paypal account, you can soon set one up or pay as a Paypal Guest, where all you do is put in your debit/credit card details. If you want to pay as a Paypal guest, simply click on the paypal link from our website and when the Paypal payment page comes up, look to the left hand side of the page, there will be a facility where you can fill in your payment card details, as shown below.
PAYING VIA FIDELIPAY This is a simple way of paying by credit/debit card. All you do is click on the 'Fidelity Payments' link from our website, click on the icon that shows your payment card and then add the payment card details.
If you are unsure whether a payment has worked or not, please call us during our open hours and we will confirm it for you. An automated 'payment authorised' email will be sent to you as soon as we have confirmed your payment as successful. Please do not worry if there is a delay with this, as this process is made manually by real people in the office, so it can only be done during our open hours when we are sat at our computers.
When you receive our automated reply to confirm that your order has been received by us, this is to indicate that we have received your order and it does not indicate that a contract exists between us.
Once you receive an automated email to say your order has been 'shipped', a contract between us exists. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently priced goods incorrectly, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is still acceptable. Of course, goods will not be dispatched until the customer is aware of the mistake and the poblem has been rectified.
You will also be notified when your goods/part-order has been dispatched. In the case of a part-order, this may mean that one or some of your items has been put on backorder due to some items not being in stock. Whilst every effort is made to stock all sizes and compressions in Bei-Chic and Onyx, it is impossible to know who is going to order what, and when. We always have larger stocks of the more popular items, but sometimes we may run out of these if we have received more orders than usually anticipated. In this case, we will always contact the customer straight away by email or phone to offer alternatives. Although fresh stock usually arrives within 2 weeks, we have to allow 28 days for delivery to allow for customs clearance and any problems that may arise with post.
If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait, order a different item that is in stock or there is an option to pay a one-off delivery fee of £25, if you are in a hurry to get your goods. We usually say to allow 14 days for delivery of backordered items, but the majority of backordered items reach customers sooner.
If your order has been despatched but has not been delivered, please contact your local delivery depot ofr post office first to check to see if there has been an attempted delivery, where the postman/lady has omitted to leave a card. Most of our goods are sent by signed for services and can easily be tracked. If you have no luck, please contact us to make us aware of the situation. We will endeavour to find yor order for you.
If your order has been sent by Royal Mail, we have to allow 15 working days before we can re-send the items to you, as they may turn up within this time. If the order still does not turn up after this time, we will post your order out again by Recorded Delivery.
Need your order urgently? Then contact us free on 0800 433 4757.
Please log in to your account, you will be able to select which product/s you would like to review. The review will be sent to us for authorisation, then set live by us.
