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What compression level do I need? The best person to answer this question is your Doctor, Lymphoedema Nurse or MLD Professional. Speaking to a health professional first before wearing compression garments is always recommended.
Can I get any of your garments on prescription? Sorry, none of the garments we sell can be obtained from prescription services. Don't forget, for those that are eligible, we will send you a VAT Relief form for you to sign and send back to us, and we will then refund you the VAT element in the price of the goods. Please note this is only available on the Lymphedivas/Lymphedudes garments.
I have received my goods from you but they look extremely small, have I ordered the correct size? As long as you have measured yourself correctly and used the correct size chart, they will fit you. Compression garments look small because after they have stretched around the body, they need to compress the body in all the right places. The Silver Wave line look exceptionally small when you take them out of the box, however, they are made with very stretchy yarns, to stretch and cling, again, as long as you have measured correctly and ordered the correct size, they will fit.
What is the life expectancy of these garments? Elasto-compression garments should ideally be replaced every 6 months, although the garments are known to last much longer than this (whenever you feel like the squeeze has diminished).
What is graduated compression? The gradual pressure that is exerted on the body. It is gradual because it gives most pressure at the wrist, and gets less and less, as it goes up the Arm (or most squeeze at the ankle, which gets less and less up the length of the leg). This gradual pressure helps push blood flow from the outer extremities, back into the Veins, and back towards the Heart to promote a healthy blood circulation and lymphatic flow.
Do the Lymphediva Gloves and Gauntlets have a Diva Diamond Band? No. They may feel looser at the wrist so that when they are worn with a Sleeve, you don't get a double compression at the wrist.
I am trying to log back in to my account, but the website is not recognising me, can you help?
There may have been a typing error when first registering with us. So now when you put in your details (that are correct), the system will not recognise you. Please email or call us and one of our customer service team will be happy to help.
I am trying to log back into my account, but the automated password you have sent me is not working, what can I do?
Because 'I's', '1's' and 'L's' all look very similar, it is easy to make a typing error when trying to type in the password. Please copy and paste the password (no space before or after it), rather than trying to type it. If this still does not work, please contact us and a member of our customer service team will help.
I have forgotten my password, but the automated email arrived too late, how can I resolve this?
Please contact us at the office, a member of our customer service team will help.
There appears to be buttons/text/images that are missing, is there something wrong with the website?
When images or text are missing, this is usually due to your browser being an older version. Our website is designed to operate with the most recent versions of all popular browsers via different devices. Please udate your browser or use a different device or computer. If you still experience issues, please contact us. Alternatively, we are able to take orders over the phone.
I don't have a Paypal account, can I still pay online?
You do not need to have a Paypal account to use Paypal. You can sign in as a guest user. You will have to read the Paypal pages very carefully, as it is not always obvious to see. Alternatively, you can pay by credit/debit card through the Barclaycard EPDQ payment provider, you do not need a Barclaycard to use this.
How long is delivery?
UK 1st Class - Not guaranteed but usually within 1-2 working days.
UK 2nd Class - Not guaranteed but usually within 3-4 working days.
UK Next Day Delivery Morning - Guaranteed the next working day by 11am.
UK Next Day Delivery Afternoon - Guaranteed the next working day by 4pm.
Europe - Not guaranteed but usually within 3-5 working days.
Rest of World - Not guaranteed but usually within 5-7 working days.
How is it sent?
Mainly by Royal Mail, either using 2nd Signed For or Next Day Afternoon, this depends on the value of the goods being sent.
Where is my stuff?
If you have received an automated email to say your order has been shipped, then it will be on it's way. If you have not received your goods within a reasonable time, then please get in touch, as we will be able to track this.
Additionally, if you ordered after our cut off time of 2pm, then your order will not be shipped until the next working day.
Then please get in touch with our customer service team during our open hours.
Open Hours:
Monday - Thursday 9am-4pm & Fridays - 9am-3pm.
CHRISTMAS & NEW YEAR OPEN HOURS
Thursday 23rd - Tuesday 28th December - CLOSED
Wednesday 29th December - OPEN - 9am - 4pm
Thursday 30th December OPEN - 9am - 3pm
Friday 31st December - Monday 3rd January - CLOSED
Tuesday 2nd January - Back to normal open hours
Call Free on 0800 433 4757 or at standard rates on 01353 624624.
Calling from overseas? Call 0044 1353 624624 charged at international call rates.
