All of our products are made for healthcare purposes; They are medical devices made to look fashionable and are designed with graduated compression to aid blood circulation in designated areas of the body. Please bear in mind that graduated compression has a 'clinging' and 'squeezing' nature, and therefore, may look small when you open them and feel a bit tight when you go to put the garments on. This is totally normal and does not mean you have the incorrect size. Once the garments are on, not only will they be comfortable, but you will soon start to feel the benefits of the therapy it exerts on the body.

What are the open times?

Monday - Thursday 9am - 4pm GMT

Fridays 9am - 3pm GMT.

(We are closed weekends, bank holidays & annual holiday closures that are always displayed on our homepage.)

CHRISTMAS & NEW YEAR OPEN HOURS

Thursday 23rd - Tuesday 28th December - CLOSED

Wednesday 29th December - OPEN - 9am - 4pm

Thursday 30th December OPEN - 9am - 3pm

Friday 31st December - Monday 3rd January - CLOSED

Tuesday 2nd January - Back to normal open hours

What is the phone number?

UK Free - 0800 433 4757

UK Mobile at standard network rate - 01353 624624

Overseas at international rates - 0044 1353 624624

How do I cancel my order?

Please call us immediately to inform us of your cancellation. If the office is closed, please email orders@pebbleuk.com stating the name the order was made under and the order number. Your order will be cancelled immediately or as soon as the office re-opens and a full refund will be made.

If the order has already been dispatched, you will have to return it back to us within the return period, before we issue the refund.

What is the return address?

Lymphies/Pebble UK, 13 Sand St, Soham, Cambs, CB7 5AA. Please refer to details on returning below.

Can I send my item/s back for refund/exchange?

As long as they are in a re-sellable condition, not soiled or damaged, then the Arm Sleeves can be returned or exchanged. Unfortunately, all other garments cannot be returned once they are opened, due to health and hygiene reasons, healthcare products must be unopened and in as-new condition to qualify for refund or exchange.

Please note: Every returned garment is carefully inspected and we will know if the above policy has not been adhered to. Under such circumstances, we reserve the right to refuse the return and you may be responsible for payment of return post back to you again.

Is return post free?

The customer is responsible for payment of returns, which is non-refundable by us, except where we have mistakenly sent you the incorrect item or in the case of a genuine, manufacturing fault.

How long is the return/exchange period?

UK Customers - You must inform us within 14 days of receiving your goods, you then have 14 days after that to return them for a full refund.

Overseas Customers - You must inform us within 28 days of your shipping date, you then have 28 days to return them for a refund/exchange.

Can I return/exchange all or part of my order after the return period?

We do not offer refunds/exchanges after the return period timeframe, except where there is an evident delay in the postal services, such as bad weather, strikes or border/customs issues.

When will I receive my refund?

Normally within 2 working days of us receiving your returned goods, however, this may be delayed to 7-14 working days where we are closed for annual holiday. Please see open hours on homepage.

How do I make an exchange?

UK Customers - To exchange all of your order, please return within the exchange period for a full refund. You will then need to make a new order for your required items.

If you want to exchange part of your order, please contact us to arrange your exchange, as there may be a refund/charge necessary to accomodate any differences in product pricing or postal fees.

Overseas Customers - Please return within the return period. All returns are refunded, where you will have to create a new order for your required product/s.

I believe my item is faulty.

Please check your goods on arrival, if you think your product/s are faulty, do not try your item on. Contact us immediately and specify what the problem is, please then return your item/s with a copy of your delivery note. Please obtain a free Proof of Posting from the Post Office.

Upon inspection of the returned goods, if a genuine manufacturing fault is found, we will replace the item and refund your return postage cost.

You have sent me the wrong item.

If we have mistakenly sent you the incorrect item, do not open them and do not try them on, as this may prevent an exchange/refund (if garment is accidentally soiled/damaged). Please contact us immediately, to inform us, then send the item back with a copy of your delivery note. Please obtain a 'Proof of Posting' from the Post Office. We will exchange the item for free and refund your return post. Please make sure the item is unopened and not tried on, and (preferably) in its original packaging. We cannot be held accountable for changes in the manufacture, design or colour of the sleeves or garments.

I have ordered the wrong item.

If a mistake has been made on your part, then as long as the item/s has not been opened and tried on and not accidentally soiled/damaged, we will exchange your items. Please refer to the 'how do I make an exchange?' section above.

What is a 'Proof of Posting Certificate'?

When returning goods to us, we would always recommend that you post them from a post office where you can obtain a free Proof of Posting Certificate, as we know that sometimes items can go missing or get delayed in the post. If you do not request a proof of posting and we do not receive the items back, we are not able to refund, exchange or replace.