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IMPORTANT TO KNOW!
We try and hold stock of both compressions in the Lymphedivas Bei-Chic and Onyx colour, Sleeves, Gauntlets and Gloves, but unfortunately, we are physically unable to hold stock of all the available Lymphedivas combinations in all colours and patterns, as this amounts to over 14,400 combinations!
Silver Wave, Night Wellness and Xpandasox garments are stocked items, although certain colours may not be - Always check the product description for details. All other garments are order only.
Ease Sleeves are stocked, but limited numbers.
If you have your eye on something, let us know and we will be able to inform you of the delivery timescales.
0800 433 4757
We will do our utmost to guarantee that you, the consumer, receives total satisfaction with our products and services.
All of our products are made for healthcare purposes; They are medical devices made to look fashionable and are designed with graduated compression to aid blood circulation in designated areas of the body. Please bear in mind that graduated compression has a 'clinging' and 'squeezing' nature, and therefore, may feel a bit tight when you go to put the garments on. This is totally normal and does not mean you have the incorrect size. Once the garments are on, not only will they be comfortable, but you will soon start to feel the benefits of the therapy it exerts on the body.
Agreement to Sell - Once your payment has been authorised, we enter into an agreement to sell, which means the seller 'Lymphies.com' are happy to transfer property 'goods' to the buyer, however, a contract of sale is not yet made between buyer and seller, until the sellers goods have been marked by the seller as 'shipped'. We have put this in place to protect us from any mistakes made in product pricing, shipping costs, unforeseen technical issues with the website or in the rare case of us inadvertently authorising orders that have not been paid for.
Contract of Sale - Once we have 'shipped' your goods, we enter into a contract of sale.
Cooling Off Period - By law, consumers get 7 days after receiving their goods to change their mind about their purchased goods. We extend this to 14 days. As long as you have not opened and handled the garments (with the exception of Arm Sleeves), we are able to refund you in full. Please see our 'Return & Exchange' section below for more information about our returns procedure and policy.
Guarantee - Although it is recommended to change Elasto-compression garments every 6 months, it may still be ok for a much longer time. Therefore, we can only guarantee effective compression for 6 months. Basically, when the squeeze diminishes, you need to change them, but please bear in mind a sensible time frame (don't leave it for years before you change them!) Please note, due to the delicate nature of hosiery and specially knitted garments such as the Silver Wave and Micromassage lines, holes and ladders are not deemed to be manufacturing faults, the garments will still aid blood circulation effectively.
Product Information - We make every attempt to create informative descriptions of our products, making sure that prices, sizes, colours, compressions, product numbers, size charts, titles and descriptions are all current, clear and concise. We cannot be held accountable for any changes in the manufacture, design or colour of any of our products.
Discounts and Sales - Where we have temporarily discounted products, either as an introductory offer, during a sale or as part of marketing campaigns, availability is always 'whilst stocks last' and we regret that we cannot offer part-shipment of orders made during sales periods, meaning we can only ship the order once it has been fulfilled.
UK Free - 0800 433 4757
UK Mobile (standard network rate) - 01353 624624
Overseas (international rates) - 0044 1353 624624
Address - Pebble UK, 13 Sand St, Soham, Cambs, CB7 5AA.
Email - orders@pebbleuk.com
Open Times - Monday - Thursday, 9am-4pm and Friday, 9am - 3pm GMT.
Closures - Weekends, bank holidays and annual holiday in August and December (please see homepage).
Please call or email us immediately. We need to know the full name the order was made and the order number. Your order will be cancelled immediately (or as soon as we return to open hours) and a full refund will be made.
If we have shipped the order, do not open it when you receive it and send it straight back to us. Once received, we can issue a full refund. Your return post is non-refundable.
Please make sure all returns are unopened.
We accept returned items that have not been opened and handled or opened and tried on (with the exception of Arm Sleeves). Due to the delicate nature of some of the garments and hosiery, once opened they are susceptible to accidental damage, and due to their 'clinging' nature, for health and hygiene reasons, we cannot accept returns that have been tried on.
When returning Arm Sleeves, we would kindly ask that they are in 'as-new' condition, unworn (except to try it on) and not accidentally damaged or soiled.
The customer is responsible for payment of return post, which is non-refundable by us, except where we have mistakenly sent you the incorrect item or in the case of a genuine, manufacturing fault. We recommend to obtain a free Proof of Posting Certificate, in case your returned goods get lost or delayed in the post. We are unable to refund/exchange/replace goods that are not successfully returned.
UK Return Period - You must inform us within 14 days of receiving your goods, you then have 14 days after that to return them for a full refund/exchange.
Overseas Return Period - You must inform us within 14 days of receiving your goods, you then have 28 days to return them for a full refund/exchange. We do not offer refunds/exchanges after this time, except where there is an evident delay in the postal services, such as bad weather, strikes or customs/borders issues.
Refunds - Normally made within 2 working days of receiving returned goods. Delayed to 7-14 working days during annual holiday closures. Please see open hours on homepage.
UK Exchanges - To exchange all of your order, please send it back within the Return Period for a full refund. You will then need to make a new order for your required items.
To exchange part of your order - Please contact us to arrange your exchange, as there may be a refund/charge necessary to accomodate any differences in product pricing or postal fees.
Overseas Exchanges - Please send back your item/s within the Return Period and you will be refunded. You will have to create a new order for your required items.
Every returned garment is carefully inspected and we will know if the above policy has not been adhered to. Under such circumstances, we reserve the right to refuse the return and you may be responsible for payment of return post back to you again.
If a genuine manufacturing fault is found, do not try them on. Contact us immediately and specify what the problem is.
UK Customers - Please return your item/s with your delivery note and obtain a free proof of posting.
Overseas Customers - Please contact us by phone or email to arrange a return.
Upon inspection of the returned goods, if a genuine manufacturing fault is found, we will replace the item and refund your return postage cost.
Seller Mistake - Where we have sent you the incorrect item, please do not open them and do not try them on. Please contact us immediately by phone or email to inform us.
UK Customers - We will forward you the correct item with a return-paid envelope for the return of the incorrect item/s. Please return with your delivery note. We cannot be held accountable for changes in the manufacture or design of the hosiery or garments.
Buyer Mistake - If a mistake has been made on your part, then as long as the item/s has not been opened and tried on, or accidentally soiled or damaged, then we will exchange your items. Please refer to the 'Return & Exchange' section above.
If you like what we do and what we sell, there are numerous ways of publishing your feedback and reviews. Either send us an email direct to orders@pebbleuk.com, or log in to your account and select 'write product review'.
For complaints, please send an email to orders@pebbleuk.com with the subject heading 'Complaint'. Within the email, please include the associated order number and full name the order was made under. Alternatively, please write to: Lymphies/Pebble UK - Complaints, 13 Sand Street, Soham, Cambs, CB7 5AA, UK.
As we take payments through a 3rd party payment processor (Barclaycard EPDQ), payment authorisation is processed by a member of our staff. This confirmation simply means that we have received your payment. Authorisations are processed as soon as the office opens and/or as soon as that member of staff is at their computer.
Credit/Debit Card (Amex/Visa/Mastercard/Electron/Maestro) - You can pay using any major credit/debit card through our 3rd party payment provider, Barclaycard EPDQ.
Paypal - You can use either your Paypal account or you can pay with a credit/debit card via Paypal.
Phone Orders - You can call us during our open hours, free (UK) on 0800 433 4757 or charged at your normal rates from a mobile on 01353 624624 or internationally 0044 1353 624624.
By Cheque - Please make cheques payable to Pebble UK and send to our address at the top of this page. Please note: We cannot dispatch your order until the cheque has cleared.
We ship to the UK and Worldwide, using Royal Mail and selected couriers. For UK orders over £30, shipping is free and for those under £30 you will have a choice of delivery options during the checkout stage. We do not offer free shipping to international customers, again, delivery options are available during the checkout process. More information on pricing can be found on our 'Delivery Details' page.
If you have received an automated email to say 'order part-dispatched', then 1 or more items from your order have been put on back order. This simply means that we do not have stock of these items and they will be shipped as soon as new stock arrives. You will be contacted by one of our staff beforehand to inform you of this, so you have a choice to backorder, amend or cancel these items.
Special orders are when you have purchased a 'non-stocked' item, we will order these in for you, but there will be a slight delay in shipping time. Delivery to you is approximately 5-7 working days for Solidea products or 5-10 working days for all others.
If your order does not turn up, please contact your local post office or delivery depot to see if they have made an attempted delivery and not left you a card. if you still cannot locate your goods, contact us immediately.
www.lymphies.com is a Pebble UK owned business.
Please consult your GP before using compression garments.
